Refund policy
Our 30-day happiness guarantee
We want your little one's Christmas romper to be perfect. If something isn't right, contact us within 30 days of delivery and we'll make it right with a size exchange, a replacement or a refund.
Wrong size or changed your mind
- Items must be unworn, unwashed and in their original packaging.
- Email us at support@cuddlemas.com with your order number before sending anything back. We'll reply within 24 hours (Monday to Friday) with return instructions and the return address.
- Please don't send items back without contacting us first, because we can't match returns that arrive without instructions.
- For change-of-mind returns, return shipping is paid by the customer. Size exchanges are free when you return the original item.
Damaged, faulty or wrong item
If your order arrives damaged, faulty or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund. You won't need to return the item.
Refunds
Once your return is received and inspected (or your claim for a damaged or wrong item is approved), we'll email you and refund your original payment method. Your bank or card provider usually takes 5 to 10 business days to show the refund.
Exceptions
- Items that have been worn, washed or damaged after delivery can't be returned unless they're faulty.
- Gift cards and sale items marked "final sale" aren't returnable.
Cancellations
You can cancel your order free of charge until it ships (normally within 1 to 2 business days). Email us as soon as possible with your order number.
Questions
Email support@cuddlemas.com and a real person will reply within 24 hours on business days.